The Impact of New Media Marketing, Information Credibility, and Customer Satisfaction on Brand Loyalty in The Publishing Industry

Authors

  • Wenke Yuan Institute of Science Innovation and Culture (ISIC), Rajamangala University of Technology Krungthep
  • Surachai Traiwannakij Institute of Science Innovation and Culture (ISIC), Rajamangala University of Technology Krungthep

Keywords:

new media, marketing, brand loyalty, customer satisfaction, credibility of information

Abstract

This study takes publishing companies as an example to explore the impact of new media marketing, information credibility, and customer satisfaction on Brand Loyalty. Using quantitative research methods and various statistical methods, including descriptive analysis, correlation analysis, and regression analysis, to examine the relationship between demographic variables, new media marketing, information credibility, and customer satisfaction with Brand Loyalty. Finally, based on these findings, some suggestions are provided. The results of this study provide theoretical support for publishing companies to develop effective marketing strategies in the digital era. By focusing on key factors such as new media marketing, information credibility, and customer satisfaction, publishing companies can enhance Brand Loyalty and achieve sustainable development.

References

Almohaimmeed, B. M. (2019). The effects of social media marketing antecedents on social media marketing, brand loyalty and purchase intention: A customer perspective. Journal of Business and Retail Management Research, 13(4).

Barefoot, D.,& Szabo, J.(2009).Friends with benefits: A social media marketing handbook.No Starch Press.

Bell, D. R. (2013). A new portfolio formation approach to mispricing of marketing performance indicators with an application to customer satisfaction.

Boyd, D.M.,& Ellison, N. B.(2010). Social network sites: definition, history, and scholarship.IEEE Engineering Management Review,38(3), 16-31.

Brown, A. (2020). Information Credibility in the Digital Age: A Review of Empirical Studies. International Journal of Communication, 14, 1687-1706.

CALIK,M., ALTUNISIK, R.,& Sütütemiz, N.(2013). Biitinlegik pazarlama iletisimi, marka performanst ve pazar performanst iliskisinin incelenmesi. Uluslararasi Yonetim iktisat ve isletme Dergisi, 9(19),137- 161.

Cline, R.J.,& Haynes, K. M.(2001). Consumer health information seeking on the Internet: the state of the art. Health education research, 16(6), 671-692.

De Chernatony, L., Harris, F.,& Christodoulides, G.(2004). Developing a Brand Loyalty measure for financial services brands. The Service Industries Journal, 24(2),15-33.

Dubbelink, S. I., Herrando, C., & Constantinides, E. (2021). Social media marketing as a branding strategy in extraordinary times: Lessons from the COVID-19 pandemic. Sustainability, 13(18), 10310.

Ehrenberg,A.S., Uncles,M.D.,& Goodhardt, G.J.(2004). Understanding brand performance measures: using Dirichlet benchmarks. Journal ofBusiness Research, 57(12),1307- 1325.

Han, H.,& Hyun, S.S.(2017). Impact of hotel-restaurant image and quality of physical- environment, service, and food on satisfaction and intention. International Journal of

Han, H.,& Ryu, K.(2012). The theory of repurchase decision-making (TRD): Identifying the critical factors in the post-purchase decision-making process. International Journal of Hospitality Management, 31(3),786-797.

Hult, G. T. M., Sharma, P. N., Morgeson, F. V., III, & Zhang, Y. (2019). Antecedents and consequences of customer satisfaction: Do they differ across online and offline purchases? .Journal of Retailing, 95(1), 10–23.

Hur, W.-M., Ahn, K.-H., & Kim, M. (2011). Building brand loyalty through managing brand community commitment. Management Decision, 49(7), 1194–1213.

Hussain, S., Song, X., & Niu, B. (2020). Consumers’ motivational involvement in eWOM for information adoption: The mediating role of organizational motives. Frontiers in psychology, 10, 3055.

Ismail, A. R.(2017). The influence of perceived social media marketing activities on brand loyalty: The mediation effect of brand and value conscious ness. Asia Pacific Journal of Marketing and Logistics, 29(1), 129- 144.

Johnson, M. (2021). Customer Satisfaction and Its Impact on Brand Loyalty: A Meta-Analysis. Journal of Consumer Behavior, 25(2), 185-202.

Kamath, P. R., Pai, Y. P., & Prabhu, N. K. (2020). Building customer loyalty in retail banking: a serial-mediation approach. International Journal of Bank Marketing, 38(2), 456-484.

Larasati, Q., Wisnalmawati, W., & Sugandini, D. (2021). Peran Mediasi Brand Image Pada Green Promotion, Environmental Consciousness, Information Credibility Terhadap Purchase Decision. Jurnal Ecodemica Jurnal Ekonomi Manajemen dan Bisnis, 5(1), 61-68.

Muhonen,T., Hirvonen, S.,& Laukkanen, T.(2017). SME brand identity: its components, and performance effects. Journal ofProduct & Brand Management, 26(1), 52-67.

Nawaz, S., Jiang, Y., Alam, F., & Nawaz, M. Z. (2020). Role of Brand Love and Consumers' Demographics in Building Consumer–Brand Relationship. SAGE Open, 10.

Smith, J. (2019). The Impact of New Media Marketing on Brand Loyalty: A Literature Review. Journal of Marketing Research, 45(3), 321-335.

Tuten, T.L.(2008). Advertising 2.0: social media marketing in a web 2.0 world: social media marketing in a web 2.0 world. ABC-CLIO.

Downloads

Published

2024-08-01

How to Cite

Yuan, W. ., & Traiwannakij, S. . (2024). The Impact of New Media Marketing, Information Credibility, and Customer Satisfaction on Brand Loyalty in The Publishing Industry. Economics and Business International Conference Proceeding, 1(2), 1433–1442. Retrieved from https://jurnalnew.unimus.ac.id/index.php/EBiC/article/view/593